Package Track Synchronization Error

[mmarshall]

I have a package Track installation on a Windows XP PC and I am using Symbol PPT8800 with Windows Pocket PC 2003. I am also using Microsoft ActiveSync 3.7.

I quite frequently get a Microsoft Jet error while trying to synchronize my portable device. The error states that a table 'Packages' is missing from the database. The only way around this error that I have found is to remove the database from the portable and to get the application to re-create the database on the portable.

This is not really feasable to keep doing this. Is anyone else having the same problem or has anyone found a resolution?

Many Thanks to any replies in advance.

[Bradp]

Hello,

There is a possibility that the install/handheld database was corrupted during the handheld set-up. One possible solution is to perform a coldboot on the handheld, then a reinstall of the Package Track handheld application followed by sending your down to the handheld.

Thanks!

[mmarshall]

Hi Brad,

I have re-installed Package Track several times on the units and after a period of time the same error occurs. I am deleting the database rather than re-installing the Package Track portable program as it is a quicker method of solving the error however is still not ideal.

Is there any way of getting the Package Track program to delete the database and re-create it each time the program uploads data to the portables?

Many Thanks for your help.

[Bradp]

No, unfortunately there is not. What type and model handheld are you working with?

Thanks!

[mmarshall]

Hi Brad,

I am using 5 Symbol PPT8800s which are using the same dock which itself is connected to a COM port. All of the PPT8800s are running Windows Mobile 2003.

[Bradp]

Well if you have 5 handhelds hopefully you have another, spare dock that could be tested? You are receiving a rather unique error and I'd like to square away hardware if necessary.

Thanks.

[mmarshall]

Yes, we have 2 docks and this error appears when using both.

[Bradp]

Hmm,

Have you considered trying Active Sync v4.2? I can provide you with a download link if you wished.

Thanks,

[mmarshall]

Yes, I have tried ActiveSync 4.2 although the Package Track conduit crashed when synchronizing the portables with the Package Track program.

[Bradp]

Good,

All you need now is the conduit update. You may download it here:

ftp://ftp.intellitrack.net/public/CEBatch/ITASConduitUPD.exe

Thanks!